Old Dominion is a trusted shipping company with over 85 years of experience in the industry. They are known for their reliability, with an industry-leading on-time record and low claims rate. As the #1 National LTL Carrier, as awarded by Mastio & Company, Old Dominion offers a range of freight solutions to meet any business need. With more than 250 service centers nationwide, they ensure quick and efficient local support.
Old Dominion understands the importance of tracking your shipments and provides convenient digital tools for scheduling pickups, tracking shipments, and reviewing shipping documents. Whether you need to track your package, check the shipping status, or access tracking information, Old Dominion’s customer support and tracking tools have you covered.
Key Takeaways:
- Old Dominion is a trusted shipping company with over 85 years of experience.
- They offer a range of freight solutions and have more than 250 service centers nationwide.
- Old Dominion provides convenient digital tools for scheduling pickups, tracking shipments, and reviewing shipping documents.
- Their customer support and tracking tools ensure a smooth shipping experience.
Old Dominion’s LTL Shipping Services
When it comes to shipping, Old Dominion offers comprehensive Less-Than-Truckload (LTL) services that cover all 48 contiguous states in the United States. With over 250 strategically located service centers, Old Dominion ensures nationwide coverage and quick support for all your shipping needs.
Our extensive network spans across different regions, including the Northeast, Southeast, Midwest, Central States, Gulf States, and West. This strategic placement allows us to provide efficient and reliable service, no matter where your shipments need to go.
With Old Dominion’s LTL shipping services, you can easily track your packages and receive up-to-date information on their journey. Our customer support tracking tools ensure that you have real-time visibility into your shipments, giving you peace of mind throughout the shipping process.
Old Dominion’s Expedited and Global Services
Old Dominion goes beyond their LTL services to offer expedited and global shipping options to meet your urgent and international shipping needs. With their expedited service, you can ensure that high-priority orders are delivered promptly. They provide guaranteed service and 24/7 monitoring, giving you peace of mind that your shipment will reach its destination on time.
For international shipments, Old Dominion has an extensive network that covers North America and various destinations worldwide, including the Caribbean, Europe, the Far East, and Central and South America. Whether you need to ship your freight across the continent or across the globe, Old Dominion has the capabilities to make your global shipping experience hassle-free.
Here is a summary of Old Dominion’s expedited and global shipping services:
| Service | Description |
|---|---|
| Expedited Service | High-priority delivery with guaranteed service and 24/7 monitoring |
| Global Shipping | Transportation of freight across North America and worldwide |
With their comprehensive transportation programs and network of trusted carriers, Old Dominion ensures that your expedited and global shipments are handled with care and efficiency. You can trust them to deliver your goods safely and on time, no matter the distance.
Old Dominion’s Truckload Services
When it comes to meeting various transportation needs, Old Dominion has got you covered with their truckload services. Whether you require full truckload shipping or specialized services, they offer a range of options to suit your requirements. With their experienced drivers and safety-focused approach, you can trust that your freight will be handled with utmost care and delivered on time.
Old Dominion provides different types of truckload services, including:
- Dry Van: Ideal for transporting standard goods and ensuring their protection from the elements.
- Flatbed: Perfect for hauling oversized or heavy freight that requires open space for loading and unloading.
- Refrigerated: Ensures temperature-controlled transportation for perishable goods, maintaining their freshness and quality.
- Door-to-Door Rail Service: Offers an efficient and cost-effective solution for long-distance transportation that combines truck and rail services.
With their extensive network of carriers, Old Dominion can provide comprehensive transportation solutions tailored to your specific needs. Expect reliable and efficient service, timely deliveries, and peace of mind throughout the shipping process.
The Benefits of Old Dominion’s Truckload Services:
- Flexible options to meet various transportation needs
- Experienced drivers ensuring the safe handling of your freight
- Efficient delivery with a focus on on-time performance
- Comprehensive network of carriers providing nationwide coverage
For more information on Old Dominion’s truckload services or to request a quote, contact their customer support team. They are always ready to assist you and provide the necessary tracking information to keep you informed about the status of your shipment.
Old Dominion’s Customer Support and Tracking Tools
When it comes to shipping, Old Dominion understands the importance of exceptional customer support and efficient tracking tools. They prioritize your needs and provide various resources to ensure a smooth shipping experience.
Old Dominion’s dedicated customer service team is always ready to assist you with any questions or issues related to your shipments. Whether you need help tracking a package, obtaining shipping information, or resolving any concerns, their knowledgeable representatives are just a phone call away. You can reach their customer support team at 1-800-235-5569 for prompt assistance.
In addition to their responsive customer service, Old Dominion offers a user-friendly digital hub that puts the power of tracking and management at your fingertips. Their online platform allows you to schedule pickups, track shipments, and review shipping documents with ease. With just a few clicks, you can stay informed about the status of your shipment, track its location, and access vital shipping information.
Old Dominion’s tracking tools provide up-to-date information on your package’s whereabouts, ensuring visibility throughout its journey. You can monitor the shipping status, estimated delivery date, and even receive notifications for important milestones. Rest assured, with Old Dominion’s tracking tools, you’ll never have to wonder about the location of your shipment.
Whether you’re a small business owner or a regular shipper, Old Dominion’s customer support and tracking tools are designed to simplify the shipping process. With their commitment to excellence and advanced technology, you can trust Old Dominion to deliver your packages with care and keep you informed every step of the way.
Prohibited Items and Shipping Restrictions
While Old Dominion is committed to serving its customers’ shipping needs, there are certain items that cannot be transported using their services. It’s important to understand these prohibited items and shipping restrictions to ensure compliance with Old Dominion’s policies and regulations.
To protect the safety of their employees, customers, and the environment, Old Dominion prohibits the shipping of the following items:
- Biological products
- Cannabis
- Currency
- Explosives
- Firearms and firearm components
- Perishables
- Furniture for private residences
- Hazardous waste
- Live animals and plants
- Medical waste
- Museum exhibits or articles of antiquity
- Original works of art
- Poisonous or infectious substances
- Radioactive materials
- Solar panels
- Used batteries
- Used tires
Please note that this is not an exhaustive list. For a comprehensive understanding of the prohibited items and shipping restrictions, you can refer to Item 780 in the OD-100 Tariff.
| Prohibited Items | Shipping Restrictions |
|---|---|
| Biological products | Must comply with applicable regulations and guidelines |
| Cannabis | Illegal for transportation |
| Currency | Not permitted for shipping |
| Explosives | Prohibited for safety reasons |
| Firearms and firearm components | Restricted due to safety regulations |
| Perishables | Require specialized handling and transportation |
| Furniture for private residences | Not accepted for transportation |
| Hazardous waste | Restricted due to environmental regulations |
| Live animals and plants | Specialized services may be available for certain circumstances |
| Medical waste | Must comply with applicable regulations and guidelines |
| Museum exhibits or articles of antiquity | May require additional documentation and precautions |
| Original works of art | May require specialized handling and transportation |
| Poisonous or infectious substances | Require proper packaging and documentation |
| Radioactive materials | Restricted due to safety regulations |
| Solar panels | Specialized handling and precautions may be required |
| Used batteries | May require specialized handling and disposal |
| Used tires | Restricted for transportation |
Old Dominion Account and Website Support
If you have any questions or issues related to your Old Dominion account or the company’s website, there are several support options available. You can contact their Customer Service team at 1-800-235-5569 for assistance with account-related inquiries. For website-related assistance, you can email their Webmaster between 8:00 AM and 5:00 PM EST on weekdays. Old Dominion also provides resources and tools on their website, such as rate estimates and electronic bills of lading, to help streamline your shipping processes.
For your convenience, here is a table summarizing the available support options for Old Dominion account and website inquiries:
| Support Option | Contact Information | Availability |
|---|---|---|
| Customer Service | 1-800-235-5569 | 24/7 |
| Email Support | webmaster@olddominion.com | Weekdays, 8:00 AM – 5:00 PM EST |
Old Dominion’s Invoices and Shipping Documents
If you have questions or need assistance with invoices or shipping documents, Old Dominion offers support for these areas as well. You can access and pay your invoices through their online resources section once you are signed in to your account. For shipping documents like bills of lading and proof of delivery, you may need to contact Customer Service at 1-800-235-5569 if you do not see the desired document online. Old Dominion also provides guidance for common issues with invoices and offers instructions for viewing and printing shipping documents.
FAQ
How can I track my shipment with Old Dominion?
You can track your shipment with Old Dominion by using their convenient digital tools. Simply visit their website and input your tracking number to receive up-to-date tracking information.
What services does Old Dominion offer for shipping?
Old Dominion offers comprehensive Less-than-Truckload (LTL) shipping services across all 48 contiguous states in the United States. They also provide expedited and global shipping services, as well as truckload services for various transportation needs.
Which regions does Old Dominion cover with their service centers?
Old Dominion has over 250 service centers strategically located throughout different regions in the United States, including the Northeast, Southeast, Midwest, Central States, Gulf States, and West. This extensive network allows them to provide nationwide coverage and quick support for all your shipping needs.
How can I contact Old Dominion’s customer service?
You can contact Old Dominion’s customer service team at 1-800-235-5569 for assistance with any inquiries or issues related to your shipments. They are available to help you during their business hours.
What items are prohibited from being shipped with Old Dominion?
Old Dominion has a list of prohibited items that cannot be transported using their services. This includes items such as biological products, cannabis, currency, explosives, firearms and firearm components, perishables, and hazardous waste. For a complete list, refer to Item 780 in the OD-100 Tariff.
How can I access and pay my invoices with Old Dominion?
You can access and pay your invoices with Old Dominion through their online resources section. Simply sign in to your account and navigate to the invoices section where you can view and pay your invoices conveniently.
What support does Old Dominion offer for shipping documents?
If you need assistance with shipping documents such as bills of lading and proof of delivery, you can contact Old Dominion’s customer service team at 1-800-235-5569. They can help you with any issues or provide guidance on viewing and printing your shipping documents.
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