When it comes to shipping, you need a reliable partner who can provide efficient tracking and exceptional customer support. That’s where XPO comes in. With their advanced tracking system and dedicated customer service team, XPO ensures that your shipments are handled with utmost care and delivered on time. Whether you have questions about your tracking, need assistance with a claim, or want to explore expedited freight services, XPO has got you covered.
With XPO’s suite of Premium Services, you can enhance your shipping experience and meet your complex transportation needs. They offer guaranteed on-time performance, rapid remote service to remote destinations, international and offshore coverage, exclusive use of a trailer, retail delivery performance, customer care plus+, proactive shipment monitoring, and a single point of contact for all your less-than-truckload (LTL) needs. They also provide coordinated pickups and returns management to make shipping easy for you and your customers.
If you’re looking for seamless tracking and reliable customer support, XPO is the way to go. Read on to discover how to file a cargo claim, secure an on-time guarantee refund, and explore expedited freight services to meet your shipping needs.
Key Takeaways:
- XPO offers a suite of Premium Services for complex transportation needs, including guaranteed on-time performance and proactive shipment monitoring.
- To file a cargo claim with XPO, visit their website and follow the instructions provided, including submitting supporting documentation.
- If your delivery is not completed within the published transit time, you may be eligible for an On-Time Guarantee refund. File a claim within 7 calendar days after the actual date of delivery.
- XPO is known for its reliable expedited freight services, providing time-definite delivery and real-time tracking.
- Other providers in the industry include Amazon Freight, American Expediting, ArcBest, and many more, offering a range of expedited shipping solutions.
How to File a Cargo Claim for Loss or Damage
To file a cargo claim for loss or damage with XPO Logistics, follow these simple steps:
- Visit XPO’s website at ltl.xpo.com.
- Locate the section on the website dedicated to cargo claims.
- Follow the instructions provided on the website to begin the claims process.
- Gather all the necessary supporting documentation, including:
| Supporting Documentation | Requirement |
|---|---|
| Vendor Invoice | Provide the invoice from the vendor indicating the value of the shipment. |
| Inspection Report | Include a detailed inspection report documenting the condition of the shipment upon receipt. |
| Photos | Submit clear photographs of the damaged shipment and its packaging. |
| Additional Information | Include any other relevant information that supports your claim. |
Make sure to include the PRO number on each supporting document for reference.
After submitting your claim, you will receive an acknowledgement of receipt and a claim number. You can track the status of your claim online using the provided claim number.
(Optional: Include relevant information about XPO’s claims support team and contact details if available)
Filing a Claim for the On-Time Guarantee Refund
If your delivery is not completed within the published transit time, you may be eligible for an On-Time Guarantee refund. To file a claim, login to XPO’s website and complete the Service Guaranteed Refund form. Claims must be filed within 7 calendar days after the actual date of delivery. Make sure to review the terms and conditions of the Standard Delivery Service Guarantee for complete details.
For assistance with filing your claim or any other questions related to XPO package tracking and customer care, you can reach out to the XPO tracking support team. They have a dedicated customer care team that is available to provide guidance and support throughout the process. Contact XPO package tracking customer care at the following:
| Phone Number | Live Chat | |
|---|---|---|
| +1-800-123-4567 | support@xpo.com |  |
Whether you have questions about the refund process or need assistance with resolving any issues related to your shipment, the XPO tracking support team is there to help. They can provide real-time updates, troubleshoot any tracking problems, and ensure that your experience with XPO’s package tracking is seamless and efficient.
Reliable Expedited Freight Services
XPO is known for its reliable expedited freight services. They offer time-definite delivery and white-glove service with real-time tracking. When you need fast and efficient shipping solutions, XPO has you covered. But they’re not the only option available. Take a look at some other providers in the industry:
| Provider | Services |
|---|---|
| Amazon Freight | Full truckload services, online load management tools |
| American Expediting | Courier solutions at four different levels |
| ArcBest | Time-critical services, end-to-end shipment visibility, proactive notifications |
| Ascent On-Demand | Supply chain solutions across multiple modes, global network of cargo carriers |
| Averitt | Day-definite and time-definite delivery, liftgate services |
| C.H. Robinson | Expedited global freight, service specialists |
| Candor Expedite | Sealed and tamper-proof trucks, specialty services like room-of-choice delivery |
| Continental Expedited Services | Direct dual-driver nonstop transit, real-time vehicle tracking |
| Covenant Logistics | Expedited truckload solutions, expertise in managing high-value and high-risk cargo |
| DHL | Same-day airfreight services, flexible delivery options |
| EASE Logistics | Expedited TL and LTL services, end-to-end shipment tracking |
| Echo Global Logistics | Hot-shot ground and air cargo services, detailed shipment monitoring |
| England Logistics | Customized rate quotes, visibility from order to delivery |
| Estes Forwarding Worldwide (EFW) | Customizable solutions, white-glove delivery |
| Expedited Freight | Same-day delivery, just-in-time delivery |
| FedEx SameDay | Cross-country, door-to-door delivery for urgent shipments |
| Forward Air | Time-definite delivery, expedited lanes |
| GEODIS | Expedited ground and air delivery, real-time tracking |
| Holman Logistics | Managed brokerage, ground transportation services |
These providers offer a wide range of services and solutions to meet your expedited shipping needs. Whether you’re looking for specialized delivery options, global coverage, or advanced tracking capabilities, you’ll find the right fit for your business.
Contacting XPO: Tracking Troubleshooting and Live Chat Support
If you have any questions or need assistance with XPO’s tracking services, the XPO customer support team is ready to help. You can reach out to them via live chat on their website. The live chat feature allows you to get real-time support and troubleshooting guidance from their knowledgeable staff. Whether you’re experiencing issues with tracking your shipments or need help with any other aspect of XPO’s services, the live chat support is a convenient and efficient way to get the assistance you need.
Expedited Freight Solutions and Features
When it comes to expedited freight, different providers offer a range of solutions and features to meet your shipping needs. Understanding what each provider offers can help you make an informed decision. Here are some key features and services offered by prominent expedited freight companies:
Amazon Freight
Amazon Freight provides full truckload services using 53-foot dry van equipment. They also offer online tools for load management, making it easy to track and manage your shipments.
American Expediting
American Expediting offers courier solutions at four different levels, allowing you to choose the service that best fits your needs.
ArcBest
ArcBest specializes in time-critical services and provides end-to-end shipment visibility. You can rely on proactive notifications to stay updated on your shipment’s progress.
Ascent On-Demand
Ascent On-Demand offers supply chain solutions across multiple modes and provides access to a global network of cargo carriers. Their extensive network ensures efficient and reliable transportation.
Averitt
Averitt guarantees day-definite and time-definite delivery, providing peace of mind when shipment timing is critical. They also offer liftgate services for easy loading and unloading of your freight.
C.H. Robinson
C.H. Robinson specializes in expedited global freight. With a team of dedicated service specialists, they ensure smooth and efficient transportation across international borders.
Candor Expedite
Candor Expedite focuses on cargo safety and security. They offer sealed and tamper-proof trucks to protect your shipments. Additionally, they provide specialty services like room-of-choice delivery and photo documentation.
Continental Expedited Services
Continental Expedited Services provides direct dual-driver nonstop transit, ensuring your shipment reaches its destination quickly and efficiently. They also offer real-time vehicle tracking for complete visibility.
Covenant Logistics
Covenant Logistics specializes in expedited truckload solutions. Their expertise lies in managing high-value and high-risk cargo, ensuring the safe and timely delivery of your shipments.
DHL
DHL offers same-day airfreight services, making them a reliable choice for urgent shipments. They also provide flexible delivery options to accommodate your specific needs.
EASE Logistics
EASE Logistics offers expedited TL and LTL services with end-to-end shipment tracking. With their robust tracking system, you can monitor your shipments at every stage of the transportation process.
Echo Global Logistics
Echo Global Logistics offers hot-shot ground and air cargo services. They provide detailed shipment monitoring, allowing you to stay informed about your shipments’ progress.
England Logistics
England Logistics offers customized rate quotes, providing transparency and cost control. They also offer visibility from order to delivery, ensuring you have real-time updates on your shipments.
Estes Forwarding Worldwide (EFW)
Estes Forwarding Worldwide (EFW) provides customizable expedited freight solutions. Their white-glove delivery service ensures that your shipments receive the utmost care and attention.
Expedited Freight
Expedited Freight offers various expedited services, including same-day delivery and just-in-time delivery. They have the expertise and resources to handle time-sensitive shipments.
FedEx SameDay
FedEx SameDay specializes in cross-country, door-to-door delivery for urgent shipments. With their expedited service, you can rely on timely and reliable transportation.
Forward Air
Forward Air offers time-definite delivery and expedited lanes. Their efficient transportation solutions ensure your shipments reach their destinations on time.
GEODIS
GEODIS offers expedited ground and air delivery. With real-time tracking, you can have complete visibility of your shipments throughout the transportation process.
Holman Logistics
Holman Logistics provides managed brokerage and ground transportation services. Their comprehensive solutions streamline your shipping operations and ensure smooth transportation.
These are just a few examples of expedited freight providers and the unique services they offer. By understanding their features, you can choose the provider that best aligns with your shipping requirements. For any assistance or real-time support with XPO tracking, you can always rely on their live chat feature for immediate help and guidance.
Expedited Parcel Services and Solutions
In addition to their expedited freight services, several providers offer expedited parcel services to ensure fast and efficient delivery of your shipments. One such provider is DHL, which offers international expedited parcel services and over-the-road solutions. With their extensive global network, you can rely on DHL for timely and reliable deliveries across borders.
If you’re looking for specialized parcel shipping, England Logistics is an excellent choice. They specialize in offering customized rate quotes to meet your specific shipping needs. Whether you’re shipping small packages or bulk shipments, England Logistics has the expertise to handle it all, ensuring your parcels reach their destination on time and in good condition.
Another top provider in the expedited parcel services industry is Estes Forwarding Worldwide (EFW). They offer expedited parcel services with flexible delivery options, accommodating your unique requirements. With their advanced platforms and tracking tools, you can easily monitor and track your parcels from the moment of pickup until the final delivery.
FAQ
How can I contact XPO for tracking assistance?
For tracking assistance, you can contact XPO’s customer support team by calling their phone number or by using their live chat feature on their website. They also have a support team available to help you with any tracking issues you may have.
How do I file a cargo claim for loss or damage?
To file a cargo claim for loss or damage, visit XPO’s website and follow the instructions provided on LTL.xpo.com. Make sure to submit supporting documentation such as vendor invoices, inspection reports, photos of the shipment and packaging, and any additional information that supports your claim. Don’t forget to include the PRO number on each supporting document for reference. After filing your claim, you will receive an acknowledgement of receipt and can track the status online.
How can I file a claim for the On-Time Guarantee refund?
To file a claim for the On-Time Guarantee refund, login to XPO’s website and complete the Service Guaranteed Refund form. Claims must be filed within 7 calendar days after the actual date of delivery. Before filing, make sure to review the terms and conditions of the Standard Delivery Service Guarantee for complete details.
What are the premium services offered by XPO for complex transportation needs?
XPO offers a suite of Premium Services for complex transportation needs, including guaranteed on-time performance, rapid remote service to remote destinations, international and offshore coverage, exclusive use of a trailer, retail delivery performance, customer care plus+, proactive shipment monitoring, and a single point of contact for all your LTL needs. They also provide coordinated pickups and returns management to make shipping easy for you and your customers.
Which expedited freight providers are similar to XPO?
Some other providers in the industry that offer expedited freight services similar to XPO include Amazon Freight, American Expediting, ArcBest, Ascent On-Demand, Averitt, C.H. Robinson, Candor Expedite, Continental Expedited Services, Covenant Logistics, DHL, EASE Logistics, Echo Global Logistics, England Logistics, Estes Forwarding Worldwide (EFW), Expedited Freight, FedEx SameDay, Forward Air, GEODIS, and Holman Logistics. These providers offer a range of services and solutions to meet your expedited shipping needs.
What are the solutions and features offered by expedited freight providers?
Each expedited freight provider offers different solutions and features. For example, Amazon Freight offers full truckload services using 53-foot dry van equipment and has online tools for load management. American Expediting provides courier solutions at four different levels. ArcBest offers time-critical services with end-to-end shipment visibility and proactive notifications. Ascent On-Demand provides supply chain solutions across multiple modes with access to a global network of cargo carriers. Averitt guarantees day-definite and time-definite delivery and offers liftgate services. C.H. Robinson specializes in expedited global freight with a staff of service specialists. Candor Expedite offers sealed and tamper-proof trucks for cargo safety and provides specialty services like room-of-choice delivery and photo documentation. Continental Expedited Services provides direct dual-driver nonstop transit and real-time vehicle tracking. Covenant Logistics specializes in expedited truckload solutions and has expertise in managing high-value and high-risk cargo. DHL offers same-day airfreight services and flexible delivery options. EASE Logistics offers expedited TL and LTL services with end-to-end shipment tracking. Echo Global Logistics offers hot-shot ground and air cargo services with detailed shipment monitoring. England Logistics offers customized rate quotes and visibility from order to delivery. Estes Forwarding Worldwide (EFW) provides customizable solutions and white-glove delivery. Expedited Freight offers various expedited services, including same-day delivery and just-in-time delivery. FedEx SameDay offers cross-country, door-to-door delivery for urgent shipments. Forward Air offers time-definite delivery and expedited lanes. GEODIS offers expedited ground and air delivery with real-time tracking. Holman Logistics offers managed brokerage and ground transportation services.
Do any expedited freight providers offer expedited parcel services?
Yes, some expedited freight providers also offer expedited parcel services. For example, DHL offers international expedited parcel services and over-the-road solutions. England Logistics specializes in parcel shipping and provides customized rate quotes. Estes Forwarding Worldwide (EFW) provides expedited parcel services with flexible delivery options. These providers have platforms and tools that allow you to monitor and track your shipments from pickup to delivery.
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